Community Management
Running the community so it runs itself.
Workflow
Step 1Platform Active
ObjectiveHave a live platform.
InputCommunity platform
OutputActive platform
Key activities
Confirm the platform is running
Decision points
Is it up?
Tools: OpsRoles: Marketing
Success: Active
Quality gate: Go: live. Loop back: down.
Why it matters
- Communities die of neglect. Consistent management keeps engagement alive and turns it into a durable asset.
Best practices
- Onboard new members actively.
- Facilitate discussions; surface experts.
- Recognize contributors — recognition drives participation.
- Measure engagement, not just member count.
Common mistakes
- Automation replacing human connection.
- Members asking into silence.
- No recognition for the people who carry it.
Key questions
- Is the community helping members, or just hosting them?
- Who are the experts we should surface?
Agents that drive this
Listener
Tools we use · alternates in [ ]
Notion[ Confluence, Obsidian ]Slack[ Teams, Discord ]Supabase[ Postgres, Firebase ]